Understanding Our Reservation Conditions: Deposits, Fixed Pitch Fees, and Cancellations Explained

Planning a carefree stay starts with clarity. This guide explains our reservation conditions so you know exactly how deposits work, when a fixed pitch fee applies, and what to expect from our cancellation rules. Whether you’re booking a camping pitch or a mobile home, you’ll find concise answers here—so you can secure the dates and space you want with confidence.

At a Glance: Key Reservation Conditions

• Bookings are accepted and confirmed in writing only.
• Arrival and departure days can be chosen freely.
• Allocation within your booked category is managed by the campsite; we may move bookings within the category for organizational reasons.
• Fixed pitch (specific pitch number) reservations: one-time fee of € 50,00 per pitch with minimum-stay rules in defined seasons.
• Pitches (1–3 nights): full amount payable in advance.
• Pitches (4+ nights): 30% deposit of total cost, including a € 10,00 reservation fee; deposit payable within 14 days of booking confirmation; reservation is binding after deposit confirmation.
• Mobile homes: 50% deposit due within 14 days of booking confirmation; reservation binding after deposit confirmation; remaining amount due no later than 30 days before arrival.
• Cancellations (pitches): up to 30 days before arrival, deposit refunded minus € 10,00 or credited toward a later stay; within 30 days, no refund. Cancellation must be made in writing.
• Cancellations (mobile homes): governed by the General Terms and Conditions of the Hotel Industry 2006 (AGBH 2006).
• Check-in/out: Pitches from 12:00 noon (vacate by 12:00 noon). Mobile homes from 3 p.m. (vacate by 10 a.m.).
• No-shows without notice: may be reallocated from 6 p.m. on arrival day without refund or compensation.

Camping Pitches: Deposits, Fixed Pitch Fee, and Cancellations

Booking and Allocation

• Flexible arrival/departure days across the season.
• Allocation by management within your booked pitch category; we may move pitches within the category if required for operational reasons.
• Written confirmation is required for all bookings.

Reserving a Specific Pitch (Fixed Pitch)

• Fixed pitch fee: A one-time € 50,00 per pitch secures a specific, confirmed pitch number.
• No further changes are possible once this fee is paid.
• Minimum stay rules for fixed pitches:
  • High season (1 July to 1 September 2026): minimum 7 nights.
  • Mid/early/late season (15 April to 1 July 2026 and 1 September to 1 November 2026): minimum 5 nights.

Deposits and Payments (Pitches)

• 1 to 3 nights: the entire booking amount must be transferred in advance (free of charge).
• 4 nights or more: a 30% deposit of the total cost of the booked stay, including a reservation fee of € 10,00, is required (free of charge).
• Payment window: The deposit must be paid within 14 days of receiving the booking confirmation.
• Binding reservation: Your reservation is considered binding only after deposit confirmation is issued.
• If deposit is late: We reserve the right to allocate the pitch to another party.

Arrival, Departure, and Early/Late Changes (Pitches)

• Check-in from 12:00 noon; check-out by 12:00 noon.
• Late arrival or early departure: not charged on a daily basis; during the summer season, € 45,00 per night is charged for nights not used.
• If arrival is delayed: please notify us in good time. Without notice and in case of no-show, we reserve the right to reallocate from 6 p.m. on the day of arrival with no entitlement to refund or compensation.

Cancellations (Pitches)

• Up to 30 days before arrival: no cancellation fees. The deposit is refunded minus € 10,00 (reservation fee) or can be credited toward a later stay.
• Within 30 days of arrival: no refund is made.
• Form: Cancellation must be made in writing (email or letter).

Mobile Homes: Booking Rules, Deposits, and Cancellations

Booking and Allocation

• Minimum stay in high season (1 July to 1 September 2026): 7 nights. If there are gaps in availability, shorter stays may be considered.
• Flexible arrival/departure days are possible.
• Allocation by management within your booked category; we may move bookings within the category for organizational reasons.
• Fixed booking of a specific mobile home number is not possible.
• Written confirmations are required for all bookings.

Deposits and Payments (Mobile Homes)

• Deposit: 50% of the total cost of your stay.
• Payment window: Must be paid within 14 days of receiving the booking confirmation.
• Binding reservation: Only after deposit confirmation is issued.
• Remaining balance: Due no later than 30 days before arrival.
• If deposit is late: We reserve the right to reallocate the reserved mobile home.

Arrival, Departure, and Early/Late Changes (Mobile Homes)

• Check-in from 3 p.m.; check-out by 10 a.m.
• Late arrival or early departure: we reserve the right to retain the full amount; nights not used are fully charged.
• No-shows without notice: may be reallocated from 6 p.m. on the arrival day with no entitlement to refund or compensation.

Cancellations (Mobile Homes)

• Cancellations are subject to the General Terms and Conditions of the Hotel Industry 2006 (AGBH 2006): https://www.wko.at/oe/tourismus-freizeitwirtschaft/hotellerie/agbh-englisch.pdf

Pets in Mobile Homes

• Pets are not permitted in the Mobile Home Comfort and in Premium Mobile Homes.

Frequently Asked Questions (Quick Answers)

What is the fixed pitch fee and when does it apply?

The fixed pitch fee is € 50,00 per pitch and secures a specific pitch number. In high season (1 July to 1 September 2026) a minimum of 7 nights applies; in mid/early/late season (15 April to 1 July 2026 and 1 September to 1 November 2026) a minimum of 5 nights applies.

How much is the deposit for pitches and mobile homes?

• Pitches (4+ nights): 30% of the total cost, including a € 10,00 reservation fee; deposit due within 14 days of booking confirmation.
• Mobile homes: 50% deposit due within 14 days of booking confirmation; remaining balance due 30 days before arrival.

Can I book a specific mobile home number?

No. A fixed booking for a specific mobile home is not possible. Bookings are allocated within the reserved category.

What are the check-in and check-out times?

• Pitches: from 12:00 noon; vacate by 12:00 noon.
• Mobile homes: from 3 p.m.; vacate by 10 a.m.

What if I arrive late or leave early?

• Pitches: during the summer season, € 45,00 per night is charged for nights not used.
• Mobile homes: the full amount is retained; nights not used are fully charged.

What happens if I don’t show up and don’t notify you?

We may reallocate your pitch or mobile home from 6 p.m. on the day of arrival with no right to refund or compensation.

How do pitch cancellations work?

• Up to 30 days before arrival: deposit refunded minus € 10,00 or credited to a future stay.
• Within 30 days: no refund.
• Form: must be in writing (email or letter).

How do mobile home cancellations work?

They follow the AGBH 2006 hospitality terms. Please review the policy here: https://www.wko.at/oe/tourismus-freizeitwirtschaft/hotellerie/agbh-englisch.pdf

How Promotions and Packages Fit With Your Reservation

Looking for extra value? Select promotions are available with prior booking and are not cumulative with other offers.

• Special Deal Days 3+1 or 5+2: Available across all pitch categories in defined spring and autumn periods. These deals include the pitch fee, person(s) fee, and dog. The ErlebnisCard for the Villach region is included. Environmental fees, local tax, and electricity (charged according to consumption, e.g., €0.90/kWh) are not included.
• Other themed offers (e.g., family- or activity-focused) may have specific inclusions, dates, and exclusions. Always check the current Specials page when you book.

Tip: If you’re comparing a promotion to standard rates, also review the Camping Prices and Mobile Home rental rates pages to understand what’s included and what’s charged separately (e.g., taxes, environmental fees, and electricity by consumption).

Practical Takeaways and Booking Tips

1. Decide on your accommodation type early. If you want a specific pitch number, budget for the € 50,00 fixed pitch fee and check minimum stay rules for your dates.
2. Plan your payment schedule.
   • Pitches: 1–3 nights require full prepayment; 4+ nights require a 30% deposit (including € 10,00 reservation fee) within 14 days of confirmation.
   • Mobile homes: 50% deposit within 14 days; balance due 30 days before arrival.
3. Lock in your reservation by paying on time. Your booking becomes binding after deposit confirmation. Late deposits may lead to reallocation.
4. Know the cancellation rules that apply to you. Pitches offer a 30-day window with refund minus € 10,00; mobile homes follow AGBH 2006.
5. Set reminders for check-in/out. Pitches: 12:00 noon/12:00 noon; mobile homes: 3 p.m./10 a.m.
6. If delayed, notify us promptly. Without notice, spaces may be reallocated from 6 p.m.
7. Traveling with a pet? Pets are not permitted in mobile homes. Review our Dogs information and dog-free zones if you’re staying on a pitch.
8. Review extras. Electricity is charged by consumption; environmental fees and local taxes apply separately. Promotions may include some items but exclude others—check details.
9. Use written communication. All bookings, changes, and cancellations must be confirmed in writing.

Why We Use Deposits and Minimum Stays (Context That Helps You Plan)

Deposits and minimum-stay rules help ensure the accommodation you want is ready when you arrive, especially in high-demand periods. They allow us to reserve operational capacity (from housekeeping to beach and sports facilities) and offer fair availability to guests during peak dates. When you choose a fixed pitch, the one-time fee reflects the administrative coordination needed to secure a specific location on-site. These practices are common across hospitality because they balance guest certainty with responsible capacity management.

Conclusion: Book with Confidence

With clear reservation conditions for deposits, fixed pitch fees, and cancellations, you can choose the right option for your stay and avoid surprises on arrival day. If you have questions or need help choosing between a pitch category and a mobile home, we’re here to help.

• Ready to go? Send an inquiry or reservation request online.
• Prefer to speak with us? Call +43/4243/436 or email martinz@camping.at.

We look forward to welcoming you to Terrassencamping Ossiach.