Booking Made Simple: A Step‑by‑Step Guide to Using Easybuchen

Planning your lakeside escape should be exciting—not confusing. With Easybuchen, booking at Terrassencamping Ossiacher See is fast, transparent, and secure. This step‑by‑step guide shows you exactly how to use Easybuchen to reserve a camping pitch or mobile home, understand deposits and deadlines, avoid common errors, and finalize your stay with confidence.

You’ll also find quick references to arrival times, cancellation rules, and dog guidelines so you can choose the right option from the start.

What is Easybuchen—and why use it?

Easybuchen is our online booking system designed to streamline your reservation from start to finish. The flow is clear and linear:

• Date & Accommodation
• Price calculation
• Book

Along the way, built‑in checks help you submit complete, valid details (like dates, contact info, and ID fields) so your reservation can be confirmed in writing without delays.

Tip: If you prefer to begin with a non‑binding request, you can also submit an Inquiry via the Inquiry/Reservation page.

How to book with Easybuchen (step by step)

1) Choose your dates and accommodation

• Enter your arrival and departure dates. If you see alerts such as “Date must be within booking limits” or “Arrival later than departure,” correct the dates and continue.
• Select your accommodation type:
  • Camping pitch
  • Mobile home (including Premium and Comfort variants)

Key booking notes to consider before you proceed:

• Arrival and departure days can be chosen freely for both pitches and mobile homes.
• Pitches and mobile homes are allocated by campsite management within the booked category. Individual requests are considered as far as possible, but we may move bookings within the category if needed for organizational reasons.
• Mobile homes: It is not possible to make a fixed booking for a specific mobile home.
• Pitches: If you want a specific pitch number, you can reserve a fixed pitch for a one‑time fee of € 50,00 (with a confirmed pitch number). In high season (1 July to 1 September 2026), fixed pitches require a minimum of 7 nights; in mid/early/late season (15 April to 1 July 2026 and 1 September to 1 November 2026), a minimum of 5 nights applies.
• Dog note for choosing the right option: Dogs are not permitted in mini tents or in our rental properties. If traveling with a dog, most pitches are possible (exceptions apply; see “Dogs and booking choices” below).

2) Review the price calculation

Easybuchen will calculate your price based on your selected dates, unit type, party composition, and any options you add. If anything looks off, go back and adjust dates or accommodation before you proceed to booking.

3) Enter guest and contact details

Provide accurate personal information so your confirmation can be issued without delay:

• Name (first and last)
• Address (street, postcode, city, country)
• Email and phone number (ensure they’re valid—Easybuchen checks formatting)
• Type of ID and ID number (when prompted)

Validation tips that prevent errors:

• Use only letters or numbers in fields that require them—no spaces. If a field truly doesn’t apply, enter “NONE.”
• If you see prompts like “Please enter a valid email!” or “Postal Code not valid!”, correct and resubmit.

4) Add children and ages (if applicable)

Enter the number of children and their ages. If Easybuchen shows “Selected age groups do not match birth dates! It has been recalculated!”, double‑check the entries and proceed.

5) Apply vouchers (optional)

If you have a voucher, add it when prompted (“Please enter voucher code!”). If you don’t have one yet, you can explore our Vouchers page.

6) Accept reservation conditions and privacy policy

Before submitting, confirm you’ve reviewed and accept the Reservation Conditions and the privacy policy. These ensure you understand deposits, deadlines, and what makes a reservation binding.

7) Submit: Book or send an Inquiry

• Choose to place a firm reservation or send a non‑binding inquiry.
• You may see options to log in as a regular guest. You can proceed as a guest if you prefer.
• Click “Send inquiry/reservation” to finish this step.

Bookings are accepted and confirmed in writing. After you’ve booked, watch for your deposit instructions and confirmation.

What happens after you click “Book”

Once you place a reservation request, deposits secure your stay. After your payment is received, you’ll get a deposit confirmation—and only then is the reservation considered binding.

• Deposit due within 14 days of receiving your booking confirmation.
• If the deposit is not received within this period, we reserve the right to reallocate your reserved unit.
• The remaining amount must be transferred no later than 30 days before arrival (applies to mobile homes; follow your written confirmation for exact instructions).

Payment terms by accommodation type:

• Camping pitches (per reserved pitch)
  • 1–3 nights: the entire booking amount is payable in advance.
  • 4 nights or more: a deposit of 30 % of the total cost of the booked stay plus a € 10,00 reservation fee.
• Mobile homes (per reserved mobile home)
  • A deposit of 50 % of the total cost of your stay.

You’ll receive a written deposit confirmation after payment. Keep an eye on your inbox and promptly complete any requested steps so your reservation remains secure.

Check‑in, check‑out, and arrival essentials

• Camping pitches
  • Available from 12:00 noon on the day of arrival
  • Must be vacated by 12:00 noon on the day of departure
  • If you arrive later or depart earlier than the booking period, you will not be charged on a daily basis. During the summer season, a flat rate of € 45,00 per unused night will be charged.
• Mobile homes
  • Available from 3 p.m. on the day of arrival
  • Must be vacated by 10 a.m. on the day of departure
  • If you arrive later or leave earlier than booked, we reserve the right to retain the full amount; nights not used will still be charged.

Late arrival and no‑show:

• Please inform us in good time if your arrival is delayed.
• Without notification and no arrival, we may reallocate your pitch or mobile home from 6 p.m. on the day of arrival. In this case, there is no entitlement to a refund or compensation.

Cancellation policy made simple

• Cancel up to 30 days before the agreed arrival date: no cancellation fees. Any deposit already paid will be refunded minus the reservation fee of € 10,00 or credited toward a later stay.
• Cancel within 30 days of the agreed arrival date: no refund.
• Cancellations must be made in writing (email or letter). These cancellation policies apply regardless of the booking channel, including online bookings.
• For some stays, the General Terms and Conditions of the Hotel Industry 2006 apply (see our Reservation Conditions for the official reference).

Dogs and booking choices (what to know before you reserve)

We’re happy to welcome responsible dog owners. To align your booking with our on‑site rules:

• Dogs are not permitted in mini tents or in our rental properties.
• A pitch with a dog is possible throughout the campsite except on terrace 6 and the 1st‑row sunbathing lawns.
• Dog‑free zones: sunbathing lawn (1st row), terrace 6, the beach (including the area for Premium mobile homes), children’s playgrounds, and sanitary facilities.
• Dogs must be kept on a lead throughout the campsite. Muzzles are compulsory for dogs with aggressive behavior and on all public transport.
• All dogs must be vaccinated and chipped; female dogs in heat are not permitted.
• There is no dog bathing area on site.

If you travel with a dog, a regular pitch (outside the excluded zones) is typically the best fit. Review our Dogs page for full details before booking.

Quick reference: Pitches vs. Mobile Homes (2026)

Troubleshooting common Easybuchen messages

• “Please enter a valid date!” or “Date must be within booking limits”
  • Adjust your arrival/departure to fit available seasons and minimum stays.
• “Arrival later than departure”
  • Swap the dates so arrival precedes departure.
• “Please enter a valid email!” / “Phonenumber not valid!” / “Postal Code not valid!”
  • Correct formatting and resubmit. Use country‑correct postcodes and dial codes.
• “Please provide type of your ID!” / “Please provide your valid ID number!”
  • Select an ID type and enter the number exactly as shown on your document.
• “Valid characters are only letters or numbers (no spaces). If you don’t have any enter NONE.”
  • Remove spaces or symbols; enter “NONE” only when a field truly doesn’t apply.
• “Please enter voucher code!”
  • Add your code or continue without one if you’re not using a voucher.
• “A problem occurred / Reload page”
  • Save your details, refresh, and try again. If issues persist, submit an Inquiry or contact us by phone or email.

Practical takeaways

• Decide early whether you need a specific pitch number; fixed pitch reservations cost € 50,00 and have seasonal minimum nights.
• For mobile homes, plan for a 50 % deposit within 14 days and the remaining amount no later than 30 days before arrival.
• Keep an eye on check‑in/out times: pitches (12:00/12:00), mobile homes (3 p.m./10 a.m.).
• Traveling with a dog? Choose a pitch outside terrace 6 and the 1st‑row sunbathing lawns, and review dog‑free zones before booking.
• To protect your reservation, notify us promptly if you’ll arrive late; without notice, units may be reallocated from 6 p.m.
• For cancellations up to 30 days before arrival, your deposit is refunded minus € 10,00 or credited to a later stay; within 30 days, no refund.

Conclusion

Easybuchen makes it straightforward to select your dates, choose the right accommodation, calculate your price, and confirm your stay—all in one smooth flow. For full details, review the Reservation Conditions, Dogs policy, Prices/Specials, and Plan of campsite. Ready to go?

Book your stay now via the Book page—or start with an Inquiry if you have questions. We look forward to welcoming you to Terrassencamping Ossiacher See!