Amend Your Camping Dates Like a Pro: Written Change Requests Explained
Need to shift your arrival or departure? Here’s how to amend your camping dates like a pro. At Terrassencamping Ossiach Martinz, change requests are simple when you follow one golden rule: submit them in writing and wait for written confirmation. This guide explains exactly how written change requests work, what to include, and how timing and seasonality can affect your options.
The golden rule for changes
- All changes must be submitted in writing (email or letter).
- A change becomes valid only after the campsite confirms it in writing.
- Phone calls or verbal agreements aren’t valid unless they are later confirmed in writing by the campsite.
Where to send your request:
- Email: martinz@camping.at
- Postal address: Ostriach 67, A-9570 Ossiach, Austria
- Questions by phone: +43 4243 436 (phone is great for clarifying, but you must still send the written request)
Why written requests matter (industry best practice):
- They create a clear record of dates and details.
- They reduce misunderstandings and help the team coordinate availability.
- They ensure your booking is updated correctly across systems.
How to write a change request that gets approved
Follow these steps to amend your dates efficiently:
- Start with a clear subject line: “Change request – [Your Name] – [Original Arrival Date].”
- Include the essentials in the email body or letter:
- Full name and contact phone number
- Original arrival and departure dates
- Accommodation type and category (e.g., pitch category, mobile home category)
- Your requested new dates
- Any fixed-pitch details if you reserved a specific pitch number
- Add context if helpful (e.g., flexible alternatives: “If 20–24 July isn’t available, 21–25 July works, too.”)
- Ask for written confirmation: “Please confirm the change in writing.”
- Watch your inbox or mailbox for the official confirmation before adjusting travel plans.
Email template you can copy:
Subject: Change request – [Name] – [Original Arrival Date]
Hello Terrassencamping Ossiach team,
I’d like to request a change to my booking:
- Name: [Your Full Name]
- Original dates: [Arrive – Depart]
- Category: [Pitch category or mobile home category]
- New requested dates: [Arrive – Depart]
If the requested dates aren’t available, the following alternatives would also work: [List options].
Please confirm the change in writing. Thank you!
Kind regards,
[Your Contact Details]
When is a change official?
A change is official only after the campsite provides written confirmation. Until then, your original booking (and its terms) remain in force. If you don’t receive confirmation promptly, reply to your original message or call the team to make sure your written request was received—then await written confirmation.
Pitches vs. Mobile Homes: what’s different when changing dates?
The core process is the same—send your change request in writing and wait for written confirmation—but a few rules differ by accommodation type.
Quick comparison
| Topic | Camping Pitches | Mobile Homes |
|---|---|---|
| How to request a change | In writing (email or letter) | In writing (email or letter) |
| When it’s valid | Only after written confirmation | Only after written confirmation |
| Arrival/departure times | From 12:00 noon; vacate by 12:00 noon | From 3:00 p.m.; vacate by 10:00 a.m. |
| Late arrival/early departure | In summer season, unused nights are charged at a flat €45/night | Full amount is retained; nights not used are fully charged |
| Minimum stay (high season) | No general minimum for booking; see fixed-pitch rule below | Minimum 7 nights (1 July–1 September 2026) |
| Fixed unit or pitch | Specific pitch number can be secured with a €50 fixed-pitch fee (min. 7 nights high season; 5 nights mid/early/late season) | Specific mobile home units cannot be guaranteed; assigned within category |
| Cancellation policy | Written cancellations: up to 30 days before arrival, deposit refunded minus €10 reservation fee; within 30 days, no refund | Written cancellations: up to 30 days before arrival, deposit refunded minus €10 reservation fee; within 30 days, no refund |
Notes you can use when planning:
- Arrival and departure days can be chosen freely for both pitches and mobile homes (subject to availability and the minimum-stay rule for mobile homes in high season).
- For pitches, a €50 fixed‑pitch fee locks a specific pitch number (minimum 7 nights in high season; 5 nights in mid-/early-/late season).
Planning smart: how dates impact availability and price
Adjusting your dates can unlock better availability and sometimes better value. Consider these campsite specifics when you amend your camping dates like a pro.
Season windows that affect rules
High season (1 July–1 September 2026):
- Mobile homes: minimum 7 nights.
- Pitches: if you want to secure a specific pitch number, the fixed-pitch fee applies with a 7-night minimum.
- For pitches, late arrival or early departure during summer triggers a €45/night flat charge for unused nights.
Mid-season (22 May–1 July & 1 September–14 September 2026):
- Fixed-pitch reservations require a minimum 5 nights.
Low/early/late season (15 April–22 May & 14 September–1 November 2026):
- Fixed-pitch reservations also require a minimum 5 nights.
Long-stay savings
- If your change request extends your pitch stay to more than 13 consecutive nights, a 20% discount is applied to pitch fees according to the published price list. If you’re close to the threshold, consider adding a night to benefit.
Dog fee by season
- If you’re bringing a dog, adjusting from summer into low or mid-season can reduce the nightly fee: €8/night in low and mid-season, €10/night in summer (1 July–1 September).
Special offers that align with certain dates
If your new dates fall into the spring or autumn windows, you might benefit from these offers (valid only with prior booking and not combinable with other promotions):
Special Deal Days 3+1 or 5+2 (valid 12 April–30 June 2026 and 1 September–19 October 2026): pitch fee + person(s) fee + dog included; excludes environmental fee (€4.50/night), local tax (€2.70/night per person 18+), and electricity (€0.90/kWh; 16 amps). The ErlebnisCard for the Villach region is included.
Happy Family (valid 12 April–30 June 2026 and 1 September–19 October 2026): for pitches with your own caravan/motorhome/tent; includes 2 adults + up to 4 children under 14, 1 trampoline voucher per child, site-wide Wi‑Fi, and the ErlebnisCard. Excludes the same fees and electricity as above.
Golf Special: book your camping stay and receive free green fees at the Moosburg/Kärnten Golfclub; the 18‑hole course is about 20 minutes away by car. Reserve tee times in advance at reception.
Tip: If your revised dates fall within these windows, mention the relevant offer in your written change request so the team can apply it where eligible.
Payment and confirmation checkpoints to remember
- Bookings are accepted and confirmed in writing. When changing dates, you’ll receive a written confirmation that reflects any updated amounts or conditions.
- Deposits for pitches:
- 1–3 nights: the full amount is paid in advance.
- 4+ nights: 30% deposit of the total stay, plus a €10 reservation fee, due within 14 days of the booking confirmation. The reservation is binding once the deposit is received and confirmed.
- Deposits for mobile homes: 50% of the total cost due within 14 days of booking confirmation; the remaining balance is due no later than 30 days before arrival.
- Cancellations must be in writing. Up to 30 days before arrival, the deposit is refunded minus the €10 reservation fee; within 30 days, no refund is made.
Frequently asked questions (quick answers)
Can I change my camping dates by phone?
No. Phone calls alone aren’t valid. Send your request by email or letter and wait for written confirmation.How do I know my change is accepted?
You’ll receive a written confirmation from the campsite. Only then is your change legally binding.Can I arrive on any day of the week after I change my dates?
Yes. Arrival and departure days can be chosen freely (subject to availability and applicable minimum stays).What if I arrive late or leave early?
Pitches in summer season: unused nights are charged at €45/night. Mobile homes: the full amount is retained; nights not used are fully charged.What if I don’t show up and don’t notify the campsite?
The campsite may reallocate your unit or pitch from 6:00 p.m. on the day of arrival with no entitlement to a refund or compensation.Can I switch to a specific pitch when changing dates?
Yes, if you secure it with the €50 fixed‑pitch fee (minimums apply: 7 nights in high season; 5 nights in mid-/early-/late season). Availability still requires written confirmation.
Practical takeaways
- Always send changes in writing and wait for written confirmation before adjusting travel plans.
- Include your original dates, new requested dates, accommodation category, and contact details in the request.
- Consider season rules (mobile home 7‑night minimum in high season) before proposing new dates.
- If you want a specific pitch number, mention it and be ready to pay the €50 fixed‑pitch fee with the required minimum stay.
- To optimize value, check long-stay discounts, seasonal dog fees, and special offers that match your new dates.
- Know the check‑in/check‑out times: pitches from 12:00 noon (vacate by 12:00 noon); mobile homes from 3:00 p.m. (vacate by 10:00 a.m.).
- If running late, inform the campsite early to avoid reallocation.
Conclusion
Amending your plans doesn’t have to be stressful. When you amend your camping dates like a pro—by submitting a precise written request and waiting for written confirmation—you protect your booking, keep costs predictable, and often discover better dates or offers.
Ready to request a change? Email martinz@camping.at or send a letter to Ostriach 67, A-9570 Ossiach, Austria. For new bookings or date ideas, explore our Reserve Conditions, use the Inquiry/Reservation form, and browse Prices/Specials to find value-packed windows for your next stay. Prefer to talk it through first? Call +43 4243 436—then follow up in writing to make it official.